WHAT TO EXPECT AT YOUR VISIT

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We strive to give every patient the time and attention they deserve. Dr. Soogoor carefully reviews each patient’s medical history and records in detail to provide a thoughtful, comprehensive care tailored specifically to you.

 

 

Consultation Visits (New Patients)

 

For your initial consultation, please plan to be in the office for approximately 2 hours from check-in to check-out.

 

During this visit, the doctor will:

 

• Review your complete medical history

• Carefully evaluate prior lab results, imaging, and medical records

• Discuss your current symptoms and health concerns

• Develop an initial care plan tailored to your needs

 

This thorough approach helps ensure that no important details about your health are missed.

 

 

Follow-Up Visits

 

For follow-up appointments, please plan to be in the office for about 1 hour.

 

If your visit requires additional forms, paperwork, or medical documentation, the appointment may take up to 90 minutes.

 

 

Please Bring the Following

 

To help us provide the best care possible, please bring:

 

• An updated list of all medications you are currently taking (including dosage and frequency)

• Any recent lab results, imaging reports, or medical records if they have not already been sent to our office

• Your insurance card and identification

• A list of any questions or concerns you would like to discuss with the doctor

 

 

Our Commitment to You

 

We understand that longer visits can require extra time and patience. Our goal is to provide thorough, personalized care, ensuring that each patient receives the attention they need for proper diagnosis and treatment.

 

We truly appreciate your understanding and look forward to caring for you.

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GENERAL INFORMATION

 

What types of insurance do you accept?

We accept a variety of insurance plans. Please contact our office or check with your insurance provider to confirm coverage. 

 

Do you take self-referrals or second opinions?

No, we operate on a referral-only basis and do not accept self-referrals or requests for second opinions.

 

Do you treat workers’ compensation cases?

No, we do not handle workers’ compensation cases at this time.

 

What is your cancellation policy?

We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

 

Do you treat pediatric patients?

No, we primarily treat adult patients. Please consult a pediatric specialist for care tailored to children.

 

CONDITIONS WE TREAT

 

What conditions do you treat?

We specialize in treating infectious diseases, including:

• HIV/AIDS

• Urinary tract infections (UTIs)

• Syphilis

• Osteomyelitis

• Valley fever

 

Are there conditions you do not treat?

Yes, we do not treat:

• Lyme disease

• Parasitic infections

• Rashes

• Other dermatological conditions

 

APPOINTMENTS/REFERRALS

 

How do I schedule an appointment?

Appointments are scheduled by referral only. Please have your primary care provider fax the necessary documents to our office. Once received, our team will contact you to arrange an appointment.

 

What should I bring to my first appointment?

Please bring:

• A valid photo ID.

• Your insurance card.

• Any relevant medical records or test results your referring physician has not already sent.

 

Do you offer telemedicine appointments?

Telemedicine appointments may be available for follow-up visits. Please contact our office for more information.

 

PRESCIPRTIONS/PAYMENTS

 

Can I get prescriptions refilled through your office?

Yes, prescription refills can be requested during your appointment or by contacting our office. Please allow up to 48 hours for processing.

 

Do you offer cash payment options?

No, we do not accept cash payments. Services must be covered through insurance plans we accept.

 

If you have additional questions, feel free to contact our office directly. We’re happy to assist!

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